Ts & Cs ON SERVICES

THE FOLLOWING TERMS constitute an agreement (the “Agreement”) between you as the (“User”/”Client”) and Design Aglow Studio, (“we”, “us”, and/or “designer”) and contain the terms and conditions that apply to your access and use to The Services provided by Us.

DETAILS

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the designaglow.studio website (the "Service") operated by Design Aglow Studio ("us", "we", “studio” or "our").

Your access to and use of the service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

By contracting Design Aglow Studio for work, you agree that you have read the terms and conditions.

GENERAL

Please read the below terms carefully. By engaging with Design Aglow Studio, you agree to our Terms and Conditions. The Terms and Conditions herein will be valid and binding as of the date of signing and will continue to be valid and binding until both the Client and Design Aglow Studio agree in writing, that services of Design Aglow Studio are no longer required. The below conditions will apply to all individuals, businesses or companies (“Client”) who engage the services of Design Aglow Studio, its contractors or subcontractors unless otherwise agreed in writing by both parties.

PAYMENT

Payment of services and/or products will be in New Zealand Dollars (NZD) via Credit Card (Stripe), Paypal or Internet Bank Transfer. Initial payment is due before any design work begins and final payment is due before any digital files and/or site is launched. All other invoices are payable within seven-fourteen (7-14) days of receipt. An additional fee, of 10% (of the total project fee), is payable on all overdue balances five (5) days following the due date. Invoices shall list any expenses and additional costs as separate items. All grants of any licence to use or transfer ownership of any intellectual property rights (including but not limited to designs completed by Design Aglow Studio or its contractors or subcontractors) under this agreement are conditioned on full payment, including all outstanding additional costs, expenses, fees, or any charges.

GST

Except where stated otherwise, all prices are in New Zealand dollars and are quoted excluding GST.

PROPOSAL

Quotations for Services with Design Aglow Studio are generated on the basis of the brief provided by the Client and the expected time investment by Design Aglow Studio and may change if additional work is required. Quotes provided are valid for fourteen (14) business days, whereby following the expiry of such date, Design Aglow Studio reserves the right to amend prices. No quoted service delivery dates are guaranteed and may vary.

BOOKINGS

All bookings for services with Design Aglow Studio are only confirmed when the Client pays a 50% non-refundable deposit fee. This is non-refundable for it is used to confirm a spot in Design Aglow Studio’s schedule. Once the deposit is received, an email will be sent to the Client to confirm and make arrangements for the commencement of the project. The final 50% will be payable upon project completion, or on the scheduled date of completion as agreed between Design Aglow Studio and the Client (whichever date happens first) to ensure our project aligns with our timeline.

COMMENCEMENT AND TERMINATION

This agreement shall begin when the client accepts a quote, signs this agreement and pays the corresponding deposit invoice for a Design Aglow Studio service and shall continue until all services are complete and delivered, or until the agreement is terminated. Either party may terminate this agreement at any time, on written notice to the other party, if the other party ceases to conduct business in its normal course; makes an assignment for the benefit of creditors; is liquidated or otherwise dissolved; becomes insolvent; files a petition in bankruptcy; or a receiver, trustee, or custodian is appointed for it. In the event of termination, the client shall pay Design Aglow Studio for all services performed through the date of termination in the amount of a prorated portion of the fees due. For clarity purposes halfway (50% of a project) would be the website has all pages created, a placeholder (or signed-off images) are in, and content is added.

DELAYS

The client shall use all reasonable efforts to provide needed information, materials and approvals. Any delay by the client will result in a day-for-day extension of the due date for all deliverables. Any delay caused to conditions beyond the reasonable control of the parties shall not be considered a breach and will result in a day-for-day extension of any performance due. Each party shall use reasonable efforts to notify the other party, in writing, of a delay. Conditions beyond the reasonable control of the parties include, but are not limited to, natural disasters, acts of government after the date of the agreement, power failure, fire, flood, acts of god, labour disputes, riots, acts of war, terrorism, epidemics and pandemics.

COMPENSATION

The client agrees to pay the designer the fees listed in the project proposal, including all taxes. Pricing in the project proposal includes only designer fees. Any other costs, such as printing, art licensing or photography, will be billed to the client.

TECHNOLOGICAL ADVANCEMENTS

The Client is to refer to hosting and domain name providers for queries regarding the following services: domain names, hosting and registration, SSL certificates, email addresses and email hosting. The client is to refer to their technical support company for queries regarding the following services and their applicable Terms & Conditions: Set up of email addresses, emails going to Spam/Junk, email not functioning and email signatures. Design Aglow Studio holds no responsibility if: (a) your email addresses are targeted with spam as it is outside of our control or (b) the client’s email account details are obtained and used to send spam or malicious material. Design Aglow Studio build and design Squarespace websites to the best of their knowledge at the time of completion. We shall not take responsibility if the client’s site is “hacked” or maliciously attacked in form. Design Aglow Studio will not be held responsible and is not liable for any loss of income to arise from the client’s website “going down”, being hacked or otherwise.

DESIGN

The client agrees to allow: (a) Design Aglow Studio to add a small credit to the client’s website. This will be in the form of a small line of text, and will be placed towards the bottom of the web page; (b) Design Aglow Studio to place its designs and work, along with a hyperlink to the client’s site on Design Aglow Studio’s own website for self-promotional services, unless agreed to the contrary in writing by both parties. The client understands that Design Aglow Studio does not take any responsibility for Trademarking of any kind and that it is the client’s responsibility to check trade-marking laws and existing Trademarks for availability. 

For Branding, Design Aglow Studio will provide the client with two (2) rounds of minor refinements with no extra cost within seven (7) days of submission to the client for review (“the Review Period”). Minor refinements include; colour changes (to others mentioned as per the brief), font swapping between concepts or a minor font change (to another style as mentioned in the brief), changes to size or hierarchy, and adding or removing a graphic element. Requests for minor changes are to be made via e-mail. Design Aglow Studio will presume that the client has accepted the original draft with no changes if no emails requesting changes were made within seven (7) days of the commencement of the review period. 

For Website design projects, Design Aglow Studio will provide the client with two (2) rounds of minor refinements with no extra cost within seven (7) days of submission to the client for review (“the Review Period”). Minor refinements include; colour changes, font changes, switching out images, textual changes, small alterations to the movement of elements on the website and/or logo, and changes to images. Minor refinements do not include adding extra pages, custom CSS, third-party plugin integration, or extra content uploads that were not originally covered under the original project brief. Request for minor changes is to be made via e-mail. Design Aglow Studio will presume that the client has accepted the original draft with no changes if no emails requesting changes were made within seven (7) days of the commencement of the review period. 

CHANGES TO PROJECT SCOPE

If the client wants to change the scope of work after acceptance of this agreement, the client shall send the designer a written change order (detailed, in one email) describing the requested changes in detail. Within ten (10) days of receiving a change order, the designer will respond with a statement proposing the designer's availability, additional fees, changes to delivery dates, and any modification to the terms and conditions. The designer will evaluate each change order at its standard rate and charges. The client will be billed on a time and materials basis at Design Aglow Studio's hourly rate of $150 +GST per hour. Such charges shall be in addition to all other amounts payable under this agreement, despite any maximum budget, contract price or final price identified. The designer may extend or modify any delivery schedule or deadlines in the agreement as may be required by such changes. The client will have ten (10) days to respond in writing accepting or rejecting the new proposal. If the client rejects the proposal, the designer will not be obligated to perform any services beyond those in the original agreement.

If the proposal for the amended project scope from Design Aglow Studio is rejected by the client, we are not obliged to perform any services beyond those in the Original Agreement. Design Aglow Studio reserves the right to extend or modify any delivery schedule or deadlines in the agreement as may be required by such changes. 

RUSH SERVICES

Design Aglow Studio will try to accommodate the client, however, please know that good design cannot be rushed. The Studio’s projects are booked in advance and often paid for their spot in the queue.

Design Aglow Studio's business hours are 9:30 am to 4:00 pm Monday to Thursday. With regard to project work for the client (and availability) we do not work weekends,  NZ national holidays or known vacation times).

Any additional requests for work outside these times/dates and outside of the booked project schedule will be declined.

EVALUATION AND ACCEPTANCE

The client shall, within ten (10) business days after receiving each deliverable, notify Design Aglow Studio in writing of any failure to comply with the specification of the project proposal or of any other objections, corrections or changes required. Design Aglow Studio shall, within ten (10) business days of receiving the client's notification, correct and submit a revised deliverable to the client. The client shall, within fourteen (14) business days of receiving a revised deliverable, either approve the corrected version or make further changes. If after two (2) refinements or corrections by us, you as the client find the deliverables not satisfactory between both parties, the client may terminate this agreement subject to the termination clauses of this agreement. If the client fails to provide approval or comments during any approval period, those deliverables will be considered approved and accepted. 

CONFIDENTIAL INFORMATION

All material considered confidential by either party shall be designated as confidential. 

RELATIONSHIP OF THE PARTIES

No agency, partnership, joint venture, or employee-employer relationship is intended or created by this agreement. Neither party is authorised to act as an agent or bind the other party except as expressly stated in this agreement. Design Aglow Studio and the work product or deliverables prepared by us shall not be deemed a work for hire as defined under copyright law. All rights granted to the client are contractual in nature and are expressly defined by this agreement.

NO WARRANTY

Design Aglow Studio’s services are provided on an “as is” basis, and without any warranty or condition, express or implied.

INDEMNIFICATION AND LIABILITY

The client shall indemnify the designer from any and all damages, liabilities, costs, losses, expenses or attorney fees arising out of any claim, demand, or action by a third party due to materials included in deliverables at the request of the client. The services and the work product of the designer are sold “as is” in all circumstances, and the maximum liability of the designer, its directors, employees, design agents and affiliates (“designer parties”), to the client for damages for any and all causes whatsoever, and the client’s maximum remedy, regardless of the form of action, whether in contract, tort or otherwise, shall be limited to the net profit of the designer. In no event shall the designer be liable for any lost data or content, lost profits, business interruption or for any indirect, incidental, special, consequential, exemplary or punitive damages arising out of or relating to the materials or the services provided by the designer, even if the designer has been advised of the possibility of such damages, and notwithstanding the failure of essential purpose of any limited remedy.

PRELIMINARY WORKS

We, as the designer, shall retain all rights in and to all preliminary works. All the designer tools are and shall remain the exclusive property of the designer. The designer grants the client a nonexclusive, nontransferable, perpetual, worldwide licence to use the designer tools solely to the extent necessary with the final deliverables for the project.

SUPPORT SERVICES

Once the final files are sent and (if applicable) the website is launched any other revisions are supported at the hourly rate of $150.00 +GST. The designer does not host/maintain/or support the website. The designer was hired for design and customisation.

ALTERATIONS

Alteration of any deliverable is prohibited without the express permission of the designer. Design Aglow Studio will be given the first opportunity to make the required alterations. Unauthorised alterations shall constitute additional use and will be billed accordingly.

DISPUTE RESOLUTION

Parties agree to attempt to resolve any dispute by negotiation between the parties. If parties are unable to resolve the dispute by negotiation, either party may start mediation and/or binding arbitration in a forum mutually agreed to by the parties. The prevailing party shall be entitled to recover its attorney’s fees and costs in any dispute resolved by binding arbitration or litigation.

CHOICE OF LAW

The agreement herein is governed by the law in force in New Zealand and any other courts which may hear appeals from those courts in respect of any proceedings in connection with these Terms of Conditions. If any of these Terms and Conditions are invalid or unenforceable, they may be struck out and the remaining Terms of Use will continue to be of full force and effect.

INTELLECTUAL PROPERTY

The service and its original content, features and functionality are, and will, remain the exclusive property of Design Aglow Studio and its licensors. The service is protected by copyright, and other laws of New Zealand and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Design Aglow Studio.

Where Design Aglow Studio creates any product, system, website or graphic, the intellectual property rights for that product, system, website or graphic, remain the property of Design Aglow Studio unless express permission and agreed in writing that the rights should pass to the client. All work completed by Design Aglow Studio is subject to copyright and terms and conditions of trade. Reproduction or issue to third parties in any form is not permitted without authorisation from Design Aglow Studio.

LINKS TO OTHER WEBSITE

Our Service may contain links to third-party websites or services that are not owned or controlled by Design Aglow Studio.

Design Aglow Studio has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. The client will further acknowledge and agree that Design Aglow Studio shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

LIMITATION OF LIABILITY

In no event shall Design Aglow Studio, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorised access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

DISCLAIMER

Your use of the Service is at your sole risk. The Service is provided on an “as is" and “as available" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Design Aglow Studio its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components, or d) the results of using the Service will meet your requirements.

GOVERNING LAW

These Terms shall be governed and construed by the laws of New Zealand, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have between us regarding the Service.

CONTACT

If you have any questions about these Terms, please contact us HERE